Consumer protection is complicated and affects all legal relationships between entrepreneurs and consumers. With the EU Commission having prioritised the strengthening of consumer rights, and consumer protection associations taking tougher measures against non-compliant companies, the risk of cost-intensive court proceedings and reputational damage for companies is high. Violations of consumer protection regulations often cannot be remedied or can only be remedied at great expense, resulting in permanent damage to affected business areas.

Schoenherr’s business to consumer protection group provides in-depth legal advice in all consumer protection-related matters. We help our clients to ensure compliance with applicable consumer protection laws and regulations, litigate on their behalf, and provide instant crisis management services in situations of urgency (e.g. in the case of warning and cease and desist letters by consumer protection associations).


  • e-commerce compliance
  • distance selling compliance
  • general terms and conditions (special automatic update service)
  • website terms of use
  • electronically concluded contracts
  • consumer finance laws
  • consumer travel laws
  • product liability
  • class actions & crisis management
  • general terms and conditions and consumer protection-related litigation

especially relevant for

  • all companies contracting with consumers
  • banks
  • insurance companies
  • telecoms companies
  • online & offline traders, e-commerce providers
  • platforms
  • website operators
  • travel agencies & travel operators